*In compliance with EN ISO/IEC 17025:2017 standard, the applied complaint handling procedure is available after client’s request.



The administration and all laboratory employees are committed to

  • impartiality in the performance of their duties.
  • confidentiality in the management of information received or generated during the performance of laboratory activities.
The applied procedures and provided services meet all the requirements of ISO 17025:2017.

The administration

  • Establishes, documents and maintains policies and goals to meet the objectives of the ISO 17025:2017 in the Quality Management System (QMS).
  • Ensures that these policies and objectives are known and implemented at all levels of the laboratory.
  • Is committed to develop and implement QMS, to ensure its effectiveness and to work towards its continuous improvement.
  • Assures that the laboratory employees apply the policies and procedures of QMS. Furthermore, laboratory employees are aware of the usefulness and importance of their actions and their contribution to the effective monitoring of QMS, aiming to satisfy the customer’s requirements, regulatory authorities, etc.
  • Is committed to ensure the integrity of the Quality Management System and its continuous compliance with the ISO 17025:2017 and the Accreditation Regulations.
The laboratory
The laboratory uses reliable equipment and standards, appropriate and validated methods and performs internal and external audits, in order to provide reliable results to its customers.